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📦 Return and Exchange Policy - Al-Khamis Group


Welcome to Al-Hamees Group. We always strive to provide a unique and reliable shopping experience. If you wish to exchange or return any product, please review the following terms and conditions in accordance with the consumer protection laws in the State of Kuwait.

⏱️ The time frame for returns and exchanges

General products and devices: The customer has the right to return or exchange phones, accessories, and electrical devices within14 daysfrom the date of receiving the product.

⚠️ Conditions for accepting return requests

The product must be inits original condition, unused, and undamaged.

The product must be in itssealed original packagingand accompanied by all its accessories, attachments, and original manuals.

Attachthe original purchase invoiceor the electronic order number issued from our site.

💳 Refund mechanism

The returned product will be inspected by the quality department upon its arrival to ensure its safety.

After the return request is approved, the amount will be refundedusing the original payment method(Knet / Visa):

  • It may take (7 to 14) business days for the amount to appear in your bank account according to the policy of the card-issuing bank.

📞 For contact and submitting requests:

If you have any inquiries or wish to submit a return request, you can contact the customer service team via:

  • phone: 23732222
  • Email: alhamis@alhamis.com

Frequently Asked Questions

Welcome to the FAQ page. We have gathered here the answers to the most common inquiries that concern our customers to save your time and effort.🛍️ Ordering and Shopping

  • How can I purchase from the site?

    • Browse the products, add what you like to the shopping cart, then click on "Complete Order" and enter the delivery information and choose the appropriate payment method.

  • Do I need to create an account to complete the order?

    • No, you can purchase as a "guest", but creating an account helps you track your orders and get exclusive discounts in the future.

  • Are the products displayed on the site original?

    • Yes, we guarantee at Al-Hamees Group that all phones, electrical devices, and products are 100% original and from authorized distributors.

🚚 Shipping and Delivery

  • What is the delivery cost?

    • The delivery cost varies by area in Kuwait, and the exact amount will be shown to you on the checkout page before confirming the order.

  • How long does it take to deliver the order?

    • Orders are usually delivered within 36 to 48 hours from the date of order confirmation in Kuwait.

  • Is delivery service available outside of Kuwait?

    • Currently, we only deliver within Kuwait, and we are working on providing international shipping soon.

💳 Payment Methods

  • What payment methods are available on the site?

    • We offer secure payment methods including: Knet cards, credit cards (Visa / Mastercard), in addition to the option of cash on delivery.

📦 Returns and Exchanges

  • What is the return or exchange period?

    • You can return or exchange the product within14 daysfrom the date of receipt, provided that the product is in its original condition and in its sealed packaging.

  • I have opened the phone/device box, can I return it?

    • Sorry, phones or electronic devices cannot be returned if their original packaging has been opened or they have been used, except in the case of a manufacturing defect.

  • How long does it take to get my money back after a return?

    • After inspecting the product and ensuring its condition, the amount will be refunded to your bank card within (3 to 7) business days according to your bank's policy.

🔧 Warranty and Maintenance

  • Do electrical devices and phones come with a warranty?

    • Yes, all electronic and electrical devices are covered by the official agent's warranty in Kuwait against manufacturing defects.

There is a manufacturing defect or error in the order.: The ALHAMIS Group bears all shipping and delivery costs for receiving and replacing the product.

Change of customer opinion: If the customer wishes to return without any defect in the product (within the 14-day period and provided the packaging is not opened), the customer bearsthe full delivery fees, which will be deducted from the refunded amount.

📞 For communication and submitting requests: If you have any inquiries or wish to submit a return request, you can contact the customer service team via:

  • phone: 23732222
  • Email: alhamis@alhamis.com

We are committed to providing quick and effective solutions to ensure your satisfaction.